Returns & Refunds

Last updated: 07 December 2025

At Devi Pickles, we take great care to prepare and pack your chicken pickles and other products. Because our items are food products, we follow a strict no-return policy in most situations. However, we will always support you in case of valid issues such as damage, leakage, or wrong items received. This policy should be read together with our Terms & Conditions and Privacy Policy.

1. Non-Returnable Items

As our products are edible and perishable, we cannot accept returns or exchanges for the following reasons:

  • Change of mind or taste preferences.
  • Products opened and consumed partially or fully.
  • Improper storage after delivery (for example, not refrigerating when required).

2. Damaged, Leaking or Wrong Items

If you receive a parcel that is visibly damaged, leaking, or contains the wrong products, please contact us as soon as possible so we can help.

To be eligible for a replacement or refund in such cases:

  • Raise a complaint within 24–48 hours of delivery.
  • Share clear photos of the outer packaging, inner packaging and the affected product.
  • Provide your order ID, registered mobile number and a brief description of the issue.

After verification, we may offer a replacement shipment or a refund to your original payment method, at our discretion.

3. Quality Concerns

We maintain strict hygiene and quality standards while preparing our pickles. If you suspect that the product has spoiled or is not fit for consumption, please:

  • Stop consuming the product immediately.
  • Share clear photos, batch details and order information with us.
  • Provide details on how the product was stored after delivery.

Each case will be evaluated individually, and we may provide a replacement or refund where appropriate.

4. Refund Timelines

If a refund is approved, it will be processed to your original payment method (for example, card, UPI, wallet) within 5–7 business days. The actual time for the amount to reflect in your account may vary depending on your bank or payment provider.

5. Shipping Issues & Delays

We work with third-party courier partners for delivery. While we try our best to meet estimated timelines, delays may occur due to factors beyond our control (weather, strikes, operational issues, etc.). Such delays alone do not qualify for refunds.

However, if your parcel is undelivered for an extended period or marked lost by the courier, we will coordinate with them and offer a suitable resolution, which may include a replacement or refund.

6. Cancellations

Orders can typically be cancelled before they are packed or dispatched. Once an order is prepared or handed over to the courier, it cannot be cancelled. For cancellation requests, please contact us immediately with your order details.

7. How to Contact Us

For any issues related to returns, refunds or quality, please reach out to us:

8. Changes to This Policy

We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website and services indicates your acceptance of the updated policy.

9. Governing Law & Jurisdiction

This Returns & Refunds Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.